NOTE: For the sake of clarity, the words "Umbrella Care Management" or similar derivatives have sometimes been used in place of specific care manager names or our former corporate name, 1 Call Care Management.
Nine months ago my friend faced a multi-faceted, life-threatening, mental and physical crisis. He was bouncing in and out of hospital emergency rooms, unable to get the medical help he needed or to take care of himself at home. Family circumstances meant that he was essentially alone. I was 2,000 miles away in a job I could not leave even for a weekend. (Umbrella) was the answer to my prayers. Immediately after our initial phone call, (Umbrella) got in touch with my friend and started to do what needed to be done. They worked patiently with him during many weeks when he was very difficult to deal with (as I know from talking to him all that time). They arranged living arrangements and dealt with multiple health professionals. They kept in regular touch with me as long as this made sense, but as my friend gradually recovered, their professional relationship was with him directly. I cannot think of an experience in which I had to rely for anything so important on someone I had never met. I cannot imagine that there are many problems of caregiving as complex and difficult as the one Umbrella care managers walked into when they first went to meet my friend. If he had had the unlimited assistance of family and friends all this time, the results could not have been any better. I am profoundly grateful to Umbrella for what they have accomplished.
Umbrella Care Management was incredibly responsive and very resourceful. I called them on a Saturday and they called me right back. I feel very fortunate to have come across them. They were able to find a resource for my mother who was at a distance in a way that I would never have been able to find it. Because of Umbrella, I was able to get peace of mind. They do what they say they will do.
(Umbrella) did an amazing job. Getting Medicaid for my mother was a very confusing process for us. The answers that (Umbrella) provided really helped me and directed me to the right path. There are things that you don’t know as a person and that you need a professional. Geriatric care manager, Barbara, provided me feedback and pointed me in the right direction. All of the contacts and agency information she provided me were wonderful.
Umbrella Care Management has the most wonderful people you would ever want to meet. They have been so helpful to me that I would recommend them to anybody; I am so grateful to them. We were having a problem getting my husband discharged from a nursing home, and I felt I was up against the wall and I couldn’t get over it. I called Umbrella Care Management and they took my problems away from me and made them their own. Umbrella put everything on the table with the county and the nursing home, and really came through for us. It’s been just marvelous. I would have never ever have done it without Umbrella.Their service was fantastic and way above average. I am so glad I found them.
We’re very pleased with (Umbrella’s) service. They were recommended by our attorney, and have been a big help. My father was declined from our preferred nursing home because he has Alzheimer’s and he has some physical aggression. A care manager dug into the matter and changed that, which allowed my father to spend his final days in a nursing home much closer to us than had we not enlisted Umbrella’s help. Umbrella was a big help and helped alleviate our anxiety at the very difficult time.
I had reached out to Umbrella in order to guide me through a very complex process of changing my mother’s AARP Supplement Medicare Program from a Managed Medicare Program to an Open Universal Medicare Program. I had problems doing it by myself, as the paperwork was very complex. An Umbrella team member resolved my problems for me in a professional expedited manner. They contacted AARP, Social Security, and Medicaid; in addition they helped me complete all the forms required in order to transfer from Managed Medicaid to a Universal Medicaid. Umbrella exceeded my expectations!
It has been a very good experience with (Umbrella). When I called, we hit it off right away. They’re helping out my mother and father right now with some issues with Medicaid and Medicare. It’s wonderful to have their help.
5 Stars is not enough! If I could give them 10 Stars I would! Barbara has angel wings and has opened so many doors for me and my brother. She came into our lives when my brother was in a horrible state. She talked to him and listened to him, and he opened up to her because she has such a wonderful personality. She even talked to me about my situation and helped me with my problems too. EVERYONE in their lifetime should meet someone like Barbara. Thank you so much.
My siblings are scattered all over, and I’m the only one who is local. That means my father’s growing healthcare needs were falling almost exclusively to me. I was trying to run a construction business and I was getting calls from my father at all hours because of one issue or another; I was kind of the end of my rope. Finally one of the nurses suggested I call Umbrella and so I gave it a try. It’s the best thing that I ever did. Umbrella got me through the Medicaid process in very short order, and even coordinated with the local nursing homes to find my father the most appropriate facility without unnecessary delay. It just made my life so much easier. I have nothing but good things to say about Umbrella Care Management. Umbrella has really helped me a lot; they’re all absolutely fantastic. Our care manager is like a family member; things would not have come to a happy ending like they did without her.
When my mother had gotten a tough diagnosis, we really needed someone like Barbara to help us navigate the related issues. I’m one of four siblings and none of us were geographically close to our mother at the time. Worse, because all of us were worried, we were all separately bothering the doctors, and I’m sure they were all sick of providing the same information four times whenever anything new came up. We just needed someone to help us navigate everything that was going, and to act as an advocate for mom since none of us could be there. My mother liked Barbara right away, and she was very helpful to all of us.
Umbrella has been fabulous. They are an absolute godsend. An Umbrella care manager came in and was able to provide an unbiased opinion of the care and the approach that we needed to take to address my father’s needs. All the information the care manager provided helped us create a game plan on how to proceed in getting the care that my father needed. In addition, the care manager was able to address all of the complications related to insurance and Medicare.
I don’t think I have ever met someone who has so far exceeded my expectations as Barbara has. She’s helping me get my parents into a nursing home and get situated into their new lives. She’s also helping me with their estate, their house, and all of the other details. Barbara is competent, caring, and balanced at all times. She’s like a shining star who always goes beyond the call of duty. She’s just really the perfect mix of someone who can get things done and someone who brings her heart with her. Barbara saved my life. Without her, I would be miserable.
Umbrella Care Management is awesome. My mother was a little hesitant to work with the company and they were very understanding with that. Umbrella’s team is very knowledgeable and respectful of my mother’s wishes. We are having a very good experience with Umbrella Care Management.
My experience with Umbrella was the best ever! They were wonderful. Out of 15 different issues I had, Umbrella was able to resolve all of them. Umbrella helped me every way possible.
When I realized that my mother was going down hill at her residence, I contacted Umbrella Care Management and an attorney. A year later, Umbrella is there to help me navigate through the processes, the paperwork, the placement, the medical issues, and my own anxiety. I don’t have family to help; I have Umbrella Care Management. I don’t know what I would do without their help. If you have any questions or concerns with managing a similar situation, call Umbrella and they will have the answers.
The Umbrella Care Management team, who coordinated all of the medical and other paperwork for my father, is very professional and responsive. They always go above and beyond.
Umbrella Care Management was absolutely excellent. My mom was being admitted to a facility in New York and we were struggling with getting everything transferred from one state to another. I’d been at it for three months, and couldn’t believe how time-consuming the process had become. When an Umbrella care manager came in, she helped us get everything wrapped up in just two weeks. She made the whole process go smoothly, and her follow-through was excellent. It was just really a good experience.
Umbrella Care Management is a God sent! I first met the company’s President, Barabra Wilhelmy, when she was hired by my mother’s long-term insurance policy to do a face-to-face assessment one year ago. Barbara was patient, kind, understanding, and knowledgeable. I was very overwhelmed at the time, and desperate to get my mother some assistance. My mom had been diagnosed with Dementia by her physician a few months earlier, and I was totally overwhelmed as to where to begin. Barbara was very reassuring and gave me her card, (Geriatric Case Manager), in case I ever needed help with anything in the future. It wasn’t long before I used that card to call Umbrella Care Management. My mom was deteriorating quickly and, being her only child, I had to manage the entire situation. I talked on the phone for quite some time, with an Umbrella care manager, and then I hired Umbrella to help me get my mother’s life in some sort of order. Mom was living alone and in total chaos. She wasn’t allowed to drive any longer and couldn’t make meals for herself or even remember to eat. Umbrella helped me find agencies to interview people to come to my mother’s home to care for her, and drive her where she needed to go. Umbrella set up the appointments for me, and a care manager sat in the interviews with me. A member of the Umbrella team brought my mother to the doctor appointments during times I was unable to take off of work to bring her, and then gave me thorough follow up information. They got my mom’s 11 medications set up with a pill card through a local pharmacy so she would not have to worry and stress over separating all her pills herself. The medication is now delivered to her house weekly, set up by the day, for the three different times she needs to take them daily. When the caregiver we hired through the agency did not work out because my mother thought she was stealing from her, (which she wasn’t…it was just my mother’s paranoia), Umbrella set her up with a lovely woman she knew who came by to take her on walks and slowly earned her trust. It wasn’t too long before my mom was comfortable with her and would allow the woman to help care for her. Umbrella gave me the name of an attorney to help me with elder law issues and get my POA set up correctly. And then suddenly I was also responsible for my mother’s older sister, who is in assisted living nearby, because my mother used to take care of her. Once again, an Umbrella care manager helped me by stepping in and going to the assisted living agency to find out what needed to be done to properly take care of my aunt. I could go on and on about how wonderful Umbrella has been over the past year. Anytime I reach out, they promptly return my calls, and are always reassuring and patient. I really do not know what I would have done without Umbrella’s help this past year. I continue to reach out when I am overwhelmed with my mother’s continual digression. Umbrella is a great resource; if the team is not sure of something, they will find out and get right back to me. Umbrella looked into an Adult Day Care nearby and got my mom set up to go there a couple of times a week now. My mom loves going there to socialize. I highly recommend Umbrella for any help you may need with dealing with an aging parent or elderly person. I am so grateful and feel blessed that Umbrella happened into my mother and I’s life!
Not only has (Umbrella Care Management) steered my aunt (who lives in New York City) through the healthcare system and subsequent therapy so that she is now back in her own apartment, but the caregivers have also become very kind and trusted confidants to her. Umbrella always provided or arranged discrete support to take care of the practicalities, and never lost sight of my aunt’s quality of life and how important her independence is to her. The whole family feels very lucky that we found Umbrella.
Umbrella Care Management definitely goes over and above what it has to do to help. The team is wonderful in helping people with their elderly care. They are very, very dedicated, helpful, and conscientious.
My experience with Umbrella Care Management was outstanding! The care managers are excellent with hands-on materials and answered all my questions every step of the way. I don’t know what I would have done without them.
Three years ago my mom and dad became very ill. I had nowhere to turn and had no idea where to even start. Umbrella Care Management has helped us every step of the way. Even when I was at my breaking point, they stepped in and said, “calm down; we’ll get through this.” Bottom line is, they’re very professional at what they do and I recommend them highly.